Impact of Employee Training and Development on the Quality Management System: A Case Study of Dukan Oil Refinery in Iraqi Kurdistan

The purpose of this study is to understand the role and impact of employee training and skills development processes on quality management systems. The study was conducted on the Dukan oil refinery in the Iraqi Kurdistan Region. The descriptive analysis method was used to analyze and critique the data and describe the relationship of variables. Questionnaire forms were used to collect data which consisted of 112 forms. The study population consisted of 80 employees of Dukan oil refinery, who responded to the forms with a completed form. SPSS 26 statistics was used for data analysis and results. The results include having a direct and significant correlation between employee training and development and quality management systems. The variable relationships of employee training and development also had a positive impact on the quality management system. Finally, several important recommendations are presented to solve some of the management problems, especially the implementation of research findings in the Kurdistan Region. For the first time, these two variables are combined in a study at the Dukan oil refinery in the Kurdistan Region.